Shipping and Payment
How much are the shipping costs?
The shipping costs to the UK are € 6.95. We deliver free of charge for orders over € 60.
The shipping costs in Germany are € 4.95. We deliver free of charge for orders over € 40.
Netherlands and Belgium
The shipping costs to the Netherlands and Belgium are € 4.95.
We deliver free of charge for orders over 40 €.
The shipping costs to Switzerland are € 12.95. For orders over € 70, we deliver free of charge.
Shipping costs to all other EU countries
The shipping costs to other EU countries are € 6.95. We deliver free of charge for orders over € 60.
What payment methods are there?
We offer you the following payment methods:
With PayPal, you can make cashless payments easily and securely, and you decide for yourself whether you want to pay with your credit card or your bank account. Your order will then be processed immediately.
Pay comfortably and risk-free with your Visa or MasterCard. We ask for your credit card details after completing your order. Everything risk-free with Mastercard SecureCode and Verified by Visa as well as 3D-Secure.
Purchase on account
Pay conveniently and securely with the purchase on account via our partner Heidelpay. Your invoice will be sent to you by email after the goods have been dispatched. Therefore, please make sure that your email address is correct. You then have 14 days to pay your bill. The minimum order amount for purchase on account is 10 euros.
Pay conveniently and directly with your debit card.
Payment in advance
If you pay in advance, you transfer the amount within seven calendar days. That is how long the goods are reserved for you. After we have received your payment, we will send your order. Please note that the transfer can take 1 to 2 working days, depending on the bank.
Customers with a bank account at a Dutch bank can pay using iDEAL. With iDEAL, you can pay conveniently via online banking: once you have successfully registered, your bank will guide you through the payment process. All important purchase data from your shopping cart will be included in the transfer. Finally, confirm the purchase with a generated TAN.
INSTANT BANK TRANSFER
This is how it works very quickly: Sofortüberweisung is a convenient alternative to prepayment through a normal transfer. Pay via online banking with PIN and TAN, without registration. Your account details will be entered after completing the order.
With SOFORT Überweisung, the order can be paid for via online banking.
The online payment method eps transfer enables simple, secure and fast payment processing in our shop.
To complete your order, you will be redirected to the website of your bank, where you can enter your e-banking access data. With a TAN (transaction number) or TAC-sms (transaction code via sms) you then approve the items you have ordered.
When will I receive my order?
The order will be delivered to the desired delivery address within 2-5 working days. The delivery is carried out by our logistics partner DHL. Outside Germany, the delivery time is approx. 5 - 7 days.
Can I track the package?
Yes, after the goods have been dispatched you will receive a parcel number by email so that you can track your shipment.